FREQUENTLY ASKED QUESTIONS
Payment Options: We currently accept Visa, MasterCard, American Express, Discover Card and PayPal.
Pick-Ups: If you are located in a city where our artist lives and works, pick-ups of purchased artwork may be available instead of shipping. Please contact us with the piece you are interested in and we can see if a pick-up is possible.
Pricing and Description Errors: In the rare occasion of misinformation regarding pricing, sizing, or description of a piece posted on the site due to human error, we must honor the correct and true information of the piece. If this occurs, the customer with be contacted as soon as possible and can choose to proceed with purchasing or cancel. If the order is cancelled we will provide a full refund.
Purchasing Note: Please note, the email address you provide in the 'Shipping Information' area will receive all confirmation and shipment emails with order details. If sending orders as gifts, take note and enter your email address, as you may not want gift recipients to know the order details.
Sales: All sales are final. If you believe your piece has been damaged or lost in the mail, please contact us within 5 days upon delivery. We are happy to work on a fair and just solution.
Shipping (Domestic): Currently, orders are shipped using USPS and FedEx. We take great care packing our work, however once it leaves our hands we cannot promise a safe delivery. Again, if you believe your piece has been damaged or lost in the mail, please contact us within 5 days upon delivery. We are happy to work on a fair and just solution for you and the artist.
Shipping (International): Please contact us with the piece(s) you are interested in buying and we will customize an order directly for you using USPS or FedEx International shipping (depending on item). Rates will apply and be quoted to you before confirming purchase.
Site Security: Our site is protected with Secure Sockets Layer protocol (SSL), therefore visitors can navigate our site over a secured 128-bit encrypted connection. This feature enables you to checkout directly on your domain. This site is also protected by a Distributed Denial of Service (DDoS) mitigation service for advanced cyber attack protection.
Use of Images: All images on this website are property of the artist and are used for promotional purposes. We love being shared but please respect Vicki's work by giving credit through linking and tagging the artist.